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We stand behind our products and want you to feel confident when you order from us. Please read our refund policy carefully before making a purchase.
If your package doesn’t arrive within the expected delivery timeframe, get in touch with us straight away.
What to do:
Contact us within 48 hours of the expected delivery date
We’ll track your package and investigate with the courier
If the package is confirmed lost, we’ll reship your order at no extra cost
Please note: We’re not responsible for delays caused by courier services, weather conditions, or incorrect delivery addresses provided by the customer. Orders marked as “Delivered” by the carrier may not be eligible for refund unless the carrier confirms a delivery error .
We take extra care to ensure your order is delivered securely. However, once the courier confirms delivery, the package becomes your responsibility.
What to do if your package is stolen:
Check with neighbours or building management first
Contact us immediately with your order details
We’ll work with you to track the package and assist where possible
Important: We’re not liable for packages stolen after delivery confirmation. We recommend using a secure delivery address or requiring a signature upon delivery. Orders marked as “Delivered” by the carrier are not eligible for refund unless the carrier confirms a delivery error or an insurance claim is approved .
If your order arrives damaged, we’ll replace it immediately.
What to do:
Contact us within 24 hours of receiving your order
Provide photos of the damaged packaging and products
We’ll reship your order at no extra cost
We use secure packaging to protect your products during transit, but occasionally damage can occur. We’ll make it right.
If you receive the wrong product, we’ll correct the error as quickly as possible.
What to do:
Contact us immediately
Provide your order number and details of the incorrect item
We’ll reship the correct product at no extra cost
We verify every order before dispatch, but if a mistake happens, we’ll fix it straight away.
You have 7 days from the date of receiving your item to request a return . To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
What to do:
Contact us within 7 days of receipt
Provide your order number and reason for return
We’ll provide instructions on how and where to return the item
Items sent back without prior authorisation will not be accepted
Exclusions: We do not accept returns due to subjective factors such as “I don’t like it”, “it’s different from the picture”, “it’s not as expected”, or other personal preference reasons . We encourage you to review product details carefully before ordering.
If you have any issues with your order, please reach out to us immediately. We’re here to help and will resolve any problems quickly and fairly.
Contact us with:
Your order number
Clear description of the issue
Photos if applicable (for damaged items)
We value your trust and are committed to providing you with quality products and reliable service. If anything goes wrong, we’ll do our best to make it right.
