Refund

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Our Commitment

If your package is missing, stolen, lost in transit, or damaged, we will resolve the issue within 4 business days of you reporting it. This includes:

Full refund, or
Free replacement/reshipment (your choice)

What’s Covered

Issue	Resolution
Package marked delivered but not received	Refund or reshipment within 4 days
Package stolen after delivery	Refund or reshipment within 4 days
Package lost in transit (tracking stalled/no movement)	Refund or reshipment within 4 days
Item arrived damaged	Refund or replacement within 4 days
Wrong item received	Refund or correct item sent within 4 days

How to Report an Issue

Contact us within 7 days of the expected delivery date.
Provide your order number and a brief description of the issue.
If the item arrived damaged or incorrect, please include a photo.
Our team will investigate (carrier tracking, delivery confirmation, etc.) and respond with a resolution.

Refund Timeline

Review & decision: within 1–2 business days of your report
Refund or replacement issued: within 4 business days total
Refunds are returned to your original payment method. Depending on your bank, it may take an additional 3–5 business days to reflect on your statement after we process it.

Notes

We may ask you to confirm your shipping address and check with neighbors/household members before processing a “missing package” claim, since carriers sometimes misdeliver to a nearby address.
Repeated claims on the same address may require additional verification.
This policy applies to orders shipped by us; it does not cover items purchased through third-party marketplaces unless otherwise stated.

Contact Us

Have an issue with your order? Reach out to our support team and we’ll get it sorted within 4 days — no long back-and-forth required.